Let the ADA show you proven techniques for providing an outstanding patient experience and keeping patients where they belong—in the center of the patient care experience. Covers informed consent, referrals, patient retention and patient dismissal. Includes sample scripts, policies, letters and forms, as well as checklists and tips. This e-book can be viewed from any device with web-browsing capabilities. A link will be provided in your Order Confirmation email. Your can also access your e-bookshelf from your My ADA page (go to My Account/ My Downloads). For e-book details, visit the e-books FAQ page.